How A.R.E. Manufacturing’s ProShop ERP Enhances Customer Satisfaction

At A.R.E. Manufacturing, we’re committed to producing high-quality components and surpassing customer expectations every time. Our utilization of ProShop ERP plays a pivotal role in achieving this goal.

Since implementing this technology in 2019, we’ve noticed a significant difference in our part quality, lead times, and internal organization. Let’s explore how our integration of ProShop ERP has transformed our operations and benefited our valued customers.

How ProShop ERP Supports A.R.E.’s Components Manufacturing Services

Centralized Documentation

ProShop ERP serves as our comprehensive solution from inception to completion of each part. This tool streamlines the processing of purchase orders and documentation of outside processes from our trusted vendors. 

Additionally, all blueprints and additional part requirements are centralized within the work order, ensuring each A.R.E. team member works from the same platform.

Efficiency Gained Through Paperless Operations

Gone are the days of cumbersome paperwork. ProShop ERP enables our teams to operate entirely paperless. Equipped with computer terminals at every station, our machinists can effortlessly access schedules, job outlines, and forecasting data with just a few clicks. This digital approach not only streamlines our precision machining and fabrication processes but also identifies potential issues early on before they become problems.

Compliance with Customer Specifications

ProShop ERP seamlessly accommodates diverse customer specifications. For aerospace clients, the platform stores specific quality clauses and ensures adherence to every requirement listed in the purchase order. This feature guarantees that we consistently exceed customer expectations, no matter how stringent their requirements are.

Tailored Software Enhancements

A.R.E.’s very own Troy Elbert is an expert in ProShop ERP. As a talented coder, Troy plays a pivotal role in tailoring the software to fit our shop’s exact needs. With his expertise, we’ve customized fields, implemented shipping status codes, and developed personalized dashboards, three additional features that optimize our workflow efficiency.

Troy also represents A.R.E. Manufacturing on ProShop’s client advisory board, which allows us to communicate with the ProShop team, voice concerns, and help steer new features. This involvement underscores our dedication to maximizing the software’s potential and leveraging it to support our customers’ success.

Proactive Quality Assurance 

ProShop ERP supports our ability to uphold stringent quality standards right on the shop floor. Through automated data extraction and real-time monitoring, we adhere to inspection intervals and promptly address any deviations. This proactive approach enhances in-process checks and mitigates quality concerns before they escalate. 

How A.R.E.’s ProShop ERP Integration Delivers Tangible Benefits to Customers

Reduced Scrap for Shorter Lead Times

Before our ProShop ERP integration, our goal was to have a scrap rate of less than 2%. Currently, our scrap rate sits at 0.95%, meaning we’ve cut our scrap rate in half since implementing ProShop. When our scrap rates are low, there’s a less likely chance that we need to rerun parts – not to mention the speed bump we’d hit if we ran out of material and needed to reorder it to complete the project. As a result, decreased scrap directly correlates to shorter lead times for our customers, as we’re making parts correctly the first time.

Improved Quality

While the A.R.E. Manufacturing team has always offered exceptional quality, our implementation of ProShop ERP has yielded significant quality improvements. This means that customers receive consistently high-quality components without delay.

Comprehensive Documentation for Repeat Orders

ProShop ERP’s centralized documentation meticulously records every detail of a part. This facilitates seamless repeat orders, as all specifications and requirements are readily accessible. Customers benefit from updated and accurate documentation, leading to smoother transactions and improved efficiency. 

Enhanced Compliance and Traceability

Before adopting ProShop, our team used QMS software, gage calibration software, Excel spreadsheets, and our previous ERP, so information was spread across multiple platforms. By consolidating information within ProShop ERP, we’ve enhanced compliance and traceability. Everything from vendor POs to material certifications is easily retrievable in one central location. This level of transparency instills confidence in our customers, assuring them of our commitment to quality and accountability.

ProShop ERP fits into our operations at A.R.E. Manufacturing, supporting our rigorous documentation and training program and strengthening the Lean manufacturing principles guiding our shop. Additionally, our adoption of this sophisticated tool yields superior products, reduces lead times, and produces unparalleled service, further cementing our commitment to customer satisfaction.

Ready to partner with a precision machining shop focused on producing exceptional customer outcomes? Request a quote from A.R.E. Manufacturing to get started!